Enhance your van’s availability with optimised maintenance and stay on top of upcoming service dates—all conveniently from your smartphone. The Digital Extras in Standard Equipment offer numerous benefits to keep your van in excellent condition and come factory-installed at no extra cost with every Mercedes-Benz van. Simply create a company profile, agree to the Terms of Use, add your vehicle to your account, and download the Mercedes-Benz App to your smartphone.
Digital Extras Standard Equipment.
Useful Digital Extras that make servicing and maintenance easier – included with your van ex factory.
OUR RECOMMENDATION
Unlock the full potential of your van post factory.
The use of the Digital Extras requires the permanent acceptance of the Terms of Use for Digital Extras and the Mercedes me ID Service Terms in their applicable versions, the permanent pairing of the vehicle with the Mercedes-Benz user account and – if applicable – the activation of the Digital Extras. Upon expiry of the term, the Digital Extras can be renewed for a fee in the Mercedes-Benz Store provided they are still offered for the corresponding vehicle at that point. In addition, for the use of some Digital Extras there may be further usage requirements or limitations specifically separate customer-owned contracts with third parties (e. g., streaming, charging, conclusion of a data contract covering comfort data volume), selected third-party products (e.g. smartphone, smartwatch) or they are only available for specific customer groups. Alternatively to comfort data volume, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, where possible, your own data volume will need to be used via tethering. Information on personal data processed for the use of Digital Extras may be found in the Digital Extra privacy policy.
The connection of the communication module to the mobile network, including the emergency call system, depends on the respective network coverage and availability of the network providers.
Maintenance Management.
Always stay on top of upcoming maintenance and schedule it promptly to ensure your van’s availability. This Digital Extra also assists in coordinating appointments. Based on your maintenance needs, you’ll receive a personalised offer in advance from your Mercedes-Benz service partner.
The use of the Digital Extras requires the permanent acceptance of the Terms of Use for Digital Extras and the Mercedes me ID Service Terms in their applicable versions, the permanent pairing of the vehicle with the Mercedes-Benz user account and – if applicable – the activation of the Digital Extras. Upon expiry of the term, the Digital Extras can be renewed for a fee in the Mercedes-Benz Store provided they are still offered for the corresponding vehicle at that point. In addition, for the use of some Digital Extras there may be further usage requirements or limitations specifically separate customer-owned contracts with third parties (e. g., streaming, charging, conclusion of a data contract covering comfort data volume), selected third-party products (e.g. smartphone, smartwatch) or they are only available for specific customer groups. Alternatively to comfort data volume, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, where possible, your own data volume will need to be used via tethering. Information on personal data processed for the use of Digital Extras may be found in the Digital Extra privacy policy.
The connection of the communication module to the mobile network, including the emergency call system, depends on the respective network coverage and availability of the network providers.
Telediagnosis.
Thanks to this Digital Extra, you do not necessarily need to take your van to the workshop for fault diagnosis. You can also send the diagnostic data to your Mercedes-Benz service partner when outside the workshop via remote access. The Mercedes-Benz service partner can recognize whether there are signs of wear on diagnosable components such as brake pads, alternator or a low coolant level, allowing you to plan parts replacement better and save time on coordination.
The use of the Digital Extras requires the permanent acceptance of the Terms of Use for Digital Extras and the Mercedes me ID Service Terms in their applicable versions, the permanent pairing of the vehicle with the Mercedes-Benz user account and – if applicable – the activation of the Digital Extras. Upon expiry of the term, the Digital Extras can be renewed for a fee in the Mercedes-Benz Store provided they are still offered for the corresponding vehicle at that point. In addition, for the use of some Digital Extras there may be further usage requirements or limitations specifically separate customer-owned contracts with third parties (e. g., streaming, charging, conclusion of a data contract covering comfort data volume), selected third-party products (e.g. smartphone, smartwatch) or they are only available for specific customer groups. Alternatively to comfort data volume, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, where possible, your own data volume will need to be used via tethering. Information on personal data processed for the use of Digital Extras may be found in the Digital Extra privacy policy.
The connection of the communication module to the mobile network, including the emergency call system, depends on the respective network coverage and availability of the network providers.
Remote Retrieval of Vehicle Status.
Keep an eye on the condition of your van and plan your next service appointment in advance. You can view important vehicle data such as mileage, fuel level and tyre pressure on your smartphone or PC.
The use of the Digital Extras requires the permanent acceptance of the Terms of Use for Digital Extras and the Mercedes me ID Service Terms in their applicable versions, the permanent pairing of the vehicle with the Mercedes-Benz user account and – if applicable – the activation of the Digital Extras. Upon expiry of the term, the Digital Extras can be renewed for a fee in the Mercedes-Benz Store provided they are still offered for the corresponding vehicle at that point. In addition, for the use of some Digital Extras there may be further usage requirements or limitations specifically separate customer-owned contracts with third parties (e. g., streaming, charging, conclusion of a data contract covering comfort data volume), selected third-party products (e.g. smartphone, smartwatch) or they are only available for specific customer groups. Alternatively to comfort data volume, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, where possible, your own data volume will need to be used via tethering. Information on personal data processed for the use of Digital Extras may be found in the Digital Extra privacy policy.
The connection of the communication module to the mobile network, including the emergency call system, depends on the respective network coverage and availability of the network providers.
OVERVIEW
More Digital Extras Standard Equipment.
Our Digital Extras come as standard equipment and are available at no additional cost when you purchase your vehicle. To use them, simply create a company profile and activate the Digital Extras.
Accident Recovery and Breakdown Management
Help at the touch of a button to get your van back on the road as quickly as possible. With this Digital Extra, you are connected to the trained staff at the Customer Assistance Center in the event of an accident or breakdown.
Remote Vehicle Diagnostics
This Digital Extra enables your Mercedes-Benz service partner to call up diagnostic data remotely. Thanks to the targeted assistance, your van can be ready for use again much quicker – or non-operational time can even be avoided entirely.
Software Updates
Keep the software in your van up to date – simply by updating it online.
Interface to Third-Party Providers
Use the option of providing vehicle data for existing third-party solutions such as voice assistants. This can include the fuel level or battery state of charge and vehicle range, the status of windows and doors, locking and vehicle orientation.
The use of the Digital Extras requires the permanent acceptance of the Terms of Use for Digital Extras and the Mercedes me ID Service Terms in their applicable versions, the permanent pairing of the vehicle with the Mercedes-Benz user account and – if applicable – the activation of the Digital Extras. Upon expiry of the term, the Digital Extras can be renewed for a fee in the Mercedes-Benz Store provided they are still offered for the corresponding vehicle at that point. In addition, for the use of some Digital Extras there may be further usage requirements or limitations specifically separate customer-owned contracts with third parties (e. g., streaming, charging, conclusion of a data contract covering comfort data volume), selected third-party products (e.g. smartphone, smartwatch) or they are only available for specific customer groups. Alternatively to comfort data volume, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, where possible, your own data volume will need to be used via tethering. Information on personal data processed for the use of Digital Extras may be found in the Digital Extra privacy policy.
The connection of the communication module to the mobile network, including the emergency call system, depends on the respective network coverage and availability of the network providers.
The service is used in the app of the respective voice assistant. Currently, Mercedes-Benz supports the Amazon Alexa and Google Assistant voice assistants. These apps are available free of charge in the respective app stores. Your selected third-party providers only receive the data after activation of the “Interface to Third-Party Providers” Digital Extra and your additional data release. Since only data already available from other activated services will be transferred, you must also activate these services. Data is used via the relevant application (e.g. website, app) of the third-party provider. Under data protection law, the third-party provider is independently responsible for the data transmitted to them by Mercedes-Benz at your request. You can prevent the sharing of data at any time by logging in to the local Mercedes-Benz website under “Settings”.
DIGITAL EXTRAS AT A GLANCE
Our portfolio for your van.
Navigation
These Digital Extras ensure that your vehicles take the best routes to their destinations, depending on the traffic situation. Real-time traffic data, map updates and POI search functions, among other things, are available for this purpose.
Remote
Stay in touch with your Mercedes-Benz van anytime, anywhere. The Remote Digital Extras let you control numerous vehicle functions remotely and keep an eye on the position of parked or moving vehicles, for example.
E-Mobility
Utilise the full potential of your van with electric drive. The E-Mobility Digital Extras assist you with intelligent route guidance, taking charging stops into account, finding charging stations en route and manage charging.
Additional Digital Extras
Expand your vehicle’s range of functions. You can simply add these Digital Extras – to suit the purpose and requirements of your business.
The use of the Digital Extras requires the permanent acceptance of the Terms of Use for Digital Extras and the Mercedes me ID Service Terms in their applicable versions, the permanent pairing of the vehicle with the Mercedes-Benz user account and – if applicable – the activation of the Digital Extras. Upon expiry of the term, the Digital Extras can be renewed for a fee in the Mercedes-Benz Store provided they are still offered for the corresponding vehicle at that point. In addition, for the use of some Digital Extras there may be further usage requirements or limitations specifically separate customer-owned contracts with third parties (e. g., streaming, charging, conclusion of a data contract covering comfort data volume), selected third-party products (e.g. smartphone, smartwatch) or they are only available for specific customer groups. Alternatively to comfort data volume, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, where possible, your own data volume will need to be used via tethering. Information on personal data processed for the use of Digital Extras may be found in the Digital Extra privacy policy.
The connection of the communication module to the mobile network, including the emergency call system, depends on the respective network coverage and availability of the network providers.